Shipping Policy

1. Processing Time

Orders are processed within 1–2 business days.

2. Delivery Time

Delivery takes approximately 2–7 business days.

3. Shipping Coverage

We currently deliver within South Africa.

4. Delays

While we aim to meet delivery timelines, delays may occur due to:

• High demand
• Courier issues
• External factors beyond our control

We will keep you informed where possible.

5. Order Tracking

Tracking details will be provided once your order has been shipped.

6. Incorrect Address

Customers are responsible for providing accurate delivery details.
We are not liable for delays or losses due to incorrect addresses.

7. Lost or Stolen Packages

Once delivery is confirmed, HomeSoft is not responsible for lost or stolen items. However, we will assist where reasonably possible.